Owners FAQ

Yes, 

Our business hours are from Monday - Friday, 9:00 AM to 6:00 PM and with an answering service to assist you around the clock 7 days a week.

Yes. You can choose which bank account you would like to attach to your Owner Portal so you can both deposit and receive funds.

The Property Management Agreement (PMA), allows us to act on your behalf. We will do so per the PMA contract and your wants and needs while presenting them to prospective tenants. Once the residents have signed the lease agreement a copy of the executed lease will be sent to you to have for your records.

The lease terms will vary based on what you, the owner, want and need. We have month to month agreements (at a premium), six month contracts, 1 year, or even 2 year lease terms if you prefer.

Every property is different, and the time it takes to secure a qualified tenant depends on factors such as pricing, location, condition, seasonality, and current market demand. We provide rental price recommendations based on current market data and will keep you informed throughout the marketing process. If market conditions change or activity is lower than expected, we'll discuss potential adjustments to improve leasing performance.

Before marketing your property, we perform a comparative market analysis using recently leased properties, current competition, and local market trends. Our goal is to recommend a competitive rental price that helps minimize vacancy while maximizing your return.

Every application undergoes a comprehensive review that includes credit history, income verification, employment, rental history, criminal background, eviction history, identity verification, and pet screening when applicable. Our screening process is designed to evaluate the complete application and select qualified residents who meet our established criteria.

Residents submit maintenance requests through their online portal. Our team reviews each request, assists with troubleshooting when appropriate, and coordinates service with applicable vendors when repairs are necessary. Owners are kept informed throughout the process in accordance with the authorization limits established in the Property Management Agreement.

We believe communication should be meaningful rather than excessive. You'll receive updates regarding significant maintenance matters, lease renewals, recommendations, and other important events affecting your property. You'll also have access to your Owner Portal, where you can view statements, repair invoices, lease documents, and account activity at any time.

Owner distributions are processed monthly and accompanied by a detailed owner statement outlining rental income, expenses, and account activity. Funds are electronically deposited into the bank account you provide on the owner intake form.